Case Studies

Urban Outfitters

In 1998, Urban Outfitters, a successful and innovative retail brand which has created a niche for itself within the 18 to 30 year old target sector was expanding its operation to the West Coast. They needed to establish their presence without the necessity of significant investment in a West Coast warehouse location.

The Bender Group, which has been providing outstanding logistics services to customers of every size and kind for more than a half-century, stepped in to create a customized solution to their unique problem. Providing equipment, personnel and location, the Bender Group processes Urban Outfitters' merchandise from Western vendors and offers distribution functions which enable Urban Outfitters to minimize their capital expense while retaining Urban Outfitters need for inventory visibility.

Ken McKinney of Urban Outfitters works directly with the Bender Group and values the collaboration between the two companies. "The Bender Group is a great partner with us here at Urban Outfitters. They are unique in that they are willing to learn about the specific needs of our company." With the help of The Bender Group, Urban Outfitters was able to control and manage their expansion smoothly and quickly established themselves as a major retail brand in the west. Since they took over the account in '98, The Bender Group has become the primary shipping site for Urban Outfitter merchandise and helped ensure that Urban Outfitters' Western expansion was and continues to be a story of success.